Scandinavian-Ethnic, Industrial and Vintage Home Decor

Delivery, Return & Exchange

DELIVERY

We use Chronopost, DPD, UPS, PostNL and Dachser to ship in Europe and Worldwide.


EUROPE
(Excl. France)

-30kg: 12.95€ - Free delivery in Europe on orders over € 70
+30kg: 39.95€
Pallet: 120€

WORLD ( excl: Europe) 
Request a quote/send us your shopping cart:  webshop@petitelilyinteriors.fr 

How quickly will my order be shipped?
When a product is in stock and you order before 11am, the order is sent the same day. We ship from our logistics services provider E-services 52, based in Nomécourt (Marne) in France or from our warehouse in Holland (Winterswijk).

How to see if a product is in stock?
The delivery time for each product is indicated on the product page.

Am I automatically notified when delivery times are changed?
We try to inform you when a better product can not be delivered within the time specified. You will be informed by email or phone.

What will happen when I order multiple products with different delivery times?
We are waiting for the command to complete to be able to send at once. However, we will contact you whether you wish to receive a partial order or wait for the command to complete.

Can I track the status of my order?
At the time of shipment, you will automatically receive a package tracking number. You can know exactly what the status of your order and where your package is.

Who delivers my order?
We use international carriers who work together with local logistic companies. 

How furniture delivery is arranged?
The carrier responsible for delivering your order will contact you to arrange an appointment. Some furniture requires minimal assembly.

How fragile items are packed?
Fragile goods are carefully wrapped.

Our logistics partner is using reconditioned cardboard by companies employing people in rehabilitation.

I have a question about a characteristic of an item?

If you have any questions about the color, size or packaging of an item, you can reach us by email at webshop@petitelilyinteriors.fr or phone.

Can I have a sample of the brand's paintings Painting the Past?
We advise you to order a color chart on our site, so you can get an idea from you. Little Lily offers the shipping costs (for color swatches)
 

RETURN & EXCHANGE

If you want to return your order, you have 14 days after reception of the goods. 

Please  contact us on webshop@petitelilyinteriors.fr or call the international customer service

We will help you organizing the return of your order. 
Return in Europe are managed through our Dutch logistic service called myparcel.nl. 
We will take care of the return and charge you a unique price. 
10€ for France
15€ for any return in Europe.
We just need you to drop off the returned package at your local Post Office.
  

  • Returning an order has a cost?
The return is at your expense. However we can help you with the return and propose you a reduced fixed price as explained above. 
  • Can I return my order at any time?
The right to restitution expires after fourteen days, after which time the guarantee period takes effect. When returning your order, please note the following:
    • Wallpaper cannot be returned.
    • Articles in sales cannot be returned 
    • Returned orders are only processed when the order - to the extent possible - is returned intact in its original packaging and in a strong cardboard dispatch. In the case of goods damaged or who have clearly been used, we reserve the right to refuse the order or referred to charge the cost of damages.

  • Can I give my order or exchange it to the driver?
It is unfortunately not possible.

  • Is my reference quickly treated?
When returning a product, you receive a confirmation once it is received and is being processed. Within two weeks, the amount of returned items will be refunded or you will receive a new product. In order to process your return as quickly as possible, it is necessary that you follow the following procedure.

  • My order is incomplete or damaged, what to do?
If something is wrong with the order that you received or (part of) your order is damaged, contact our customer service. We will then advise on how to proceed and we will help you solve the problem.

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